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Privacy Policy

Last Updated: [01/09/2025]

This Privacy Policy explains how ALM Recovery collects, uses, and protects your personal information when you contact us or use our services.

1. Who We Are

ALM Recovery is a vehicle recovery and roadside assistance provider based in East Lothian.

  • Business Name: ALM Roadside Recovery

  • Email: almcarrecovery@gmail.com

  • Phone: 07873 100 574

  • Address: Unit 4D, Wallyford Industrial Estate, Wallyford, EH21 8QJ

2. What Information We Collect

We may collect and store the following information when you contact us or request a service:

  • Name

  • Contact details (phone number, email address)

  • Vehicle information

  • Location or recovery address

  • Nature of the issue or service request

  • Any additional details you provide voluntarily

We do not collect sensitive personal data or financial information through our website.

3. How We Use Your Information

We use your information to:

  • Respond to enquiries and service requests

  • Provide vehicle recovery or roadside assistance

  • Contact you about a current or scheduled job

  • Maintain internal records for business and legal purposes

  • Improve our services and customer support

We do not use your information for marketing without your consent.

4. Data Sharing

We do not sell, rent, or trade your personal data.
We may share your data with:

  • Recovery partners or garages (if you request this)

  • Law enforcement or insurers (only when required by law or for accident recovery cases)

5. Data Storage & Security

We store your data securely and only for as long as necessary to fulfil our services or comply with legal obligations.

We take appropriate measures to prevent unauthorised access, misuse, or loss of your data.

6. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you have the right to:

  • Access your personal data

  • Request correction of incorrect data

  • Request deletion of your data (where applicable)

  • Object to or restrict certain uses of your data

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request, please contact: almcarrecovery@gmail.com

7. Cookies & Website Tracking

Our website may use basic cookies or tracking tools to improve functionality and monitor website usage. We do not use cookies to collect personal data without consent.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date shown above.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: almcarrecovery@gmail.com
Phone: 07873 100 574

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